Refund Policy

• Items that arrive damaged or defective qualify for a full refund. Customers must report these issues within 7 days of receiving the item.
• For incorrectly received items (wrong size/colour/item), customers must report within 7 days of receiving the item to receive a full refund.
• Exchanges are subject to availability. Please refer to our exchange policy for more details.
• Original shipping fees are non-refundable.

All refunded items must be returned to us for inspection before a full refund can be issued. A refund receipt will be provided once the return has been processed. Refunds may be denied if items do not meet the above criteria, such as being returned after the eligibility period or showing signs of wear.

Return & Refund Process

If approved, your refund will be processed, and the credit will be transferred to your original payment method within 7-10 business days upon receiving the returned item. Please note that original shipping charges are non-refundable.

To initiate a return and refund, please contact us at hello@ariewear.com. A valid receipt or order confirmation is required for all refunds. You can expect to hear from our team within 48 hours.

Refund & Return Criteria

• Items must be returned within 15 days from the purchase date.
• Items must be unworn, unwashed, and in their original condition, with tags still attached.

Refunds may be denied if items do not meet the above criteria.

Non-Returnable Items

• Final sale items (Subject to approval)
• Items that have been worn, washed and/or altered
• Items that were ordered incorrectly based on size or description cannot be returned or exchanged. (Subject to approval) Please refer to our sizing charts and product details before making a purchase, as these are not considered defects. We are not responsible for items that do not fit as expected.

Return Process

To initiate a return, please contact our Support team at hello@ariewear.com

• Be sure to include your order number and the reason for the return (eg. Defective Item or Wrong Order).
• Once we receive your request, we will provide you with a Return Authorisation Number (RAN) and detailed return instructions.
• Please pack the item(s) securely in the original packaging, including all paperwork and any freebies.
• Please ensure the Return Authorisation Number (RAN) is clearly written on the outside of the package. We will provide you with the return address and further instructions to complete the process.

Our team will inform you once we have received the returned item and will update you accordingly.

Return Shipping Costs

• We will cover shipping costs for orders within Singapore. For international orders, customers are responsible for shipping costs unless the item is defective. Please note that this policy does not apply to orders placed incorrectly.
• For defective or incorrect items, ARIÉ will provide a prepaid return shipping label.

Exchange Policy

Exchanges are subject to availability since our items consist of limited statement pieces. However, we do not offer direct exchanges. You may return items for a full refund if they meet the specified criteria. (Refer to our Refund & Return criteria above.)

Please note:

• We will not provide an exchange or refund for any reason other than those stated above.
• Ensure you check the sizing charts and any specific descriptions of our clothing before purchasing, as these will not be considered defects. We are not liable if the items do not fit as expected.
• For defective or incorrectly received items, please contact us within 7 days of receiving the item for a full refund. You are also required to return the item within 15 days of receiving it.
• Sale items are not eligible for exchange or refund. (Subject to approval)

For more information to exchange item, please contact us at hello@ariewear.com or DM us @ariewear on Instagram. You can expect to hear from our team within 48 hours.

For details on how to return items and obtain a refund, please refer to our refund and return policy & criteria.